Special Information and Store Policies

Ordering Options & Information

1. Mail: You can mail your order with payment to:
   Gradster.com
   2025 South Monroe Street
   Tallahassee, FL 32301
   
2. Phone or FAX: You can order announcements with a credit card by calling 1-800-428-3479 or FAX your order to 850-656-8774.
   
3. Web: You can, of course, order any of our products with a credit card using our secure server right here from the Web site.

Shipping Schedule
Regular shipping leaves our plant in 2 to 3 weeks. Rush shipping is guaranteed to reach you in the allotted working days UNLESS delayed by weather, strikes, or acts of God. Rush packages not received on time shall be eligible for a refund of 50% of shipping charges. Rush shipping can only be delivered to street addresses. Rush shipping requests to P.O. Boxes will be honored but may take additional time without refund. For our delivery guarantee to apply, order must be complete and payment must be received.

Rush shipping guarantee applies to announcement packages only. Accessories may be shipped separately and are not bound by the delivery guarantee or refund policy.

Our Return Policy
Gradster.com gladly accepts returns of non-personalized merchandise for any reason.  Personalized merchandise can only be returned if defective.  If you are unsure as to the product, please call for further information. Samples of most paper products can be sent free of charge.  Any personalized product that is misprinted by our error will be replaced.  All returns must receive a return authorization number before returning. Returns after two weeks of delivery cannot be accepted. Please inspect your package upon receipt. Returns are not eligible for a refund of shipping charges.

Important - You must complete all information! Partial responses such as incomplete names and high schools require us to make a best guess. If your information is incomplete, YOU are responsible for any errors that omissions cause!

Notice - Please check with your school office to confirm your graduation status and your graduation information!

A Note about our Paper:
Gradster.com strives to offer only the finest products at a reasonable price. Towards this end, we have chosen to use only the finest paper stock. Please be advised that other papers of inferior quality effect the retention of ink, smearing, and excessive offsetting.

A Note about our Environment
In this age of respect for the environment, Gradster.com offers papers featuring high recycled content. This does not effect the appearance, it simply helps cut down fewer trees! Our research indicates that if all announcements were made of high recycled content paper, we could save 100,000 acres of trees per year.

Our Privacy Policy
Gradster.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used only to help identify you and your shopping cart and to gather broad demographic information. This information is used by us alone and is not disseminated to any other parties.

Our site uses cookies to keep track of your shopping cart. We use cookies to save your shipping information on the order form so you don't have to re-enter it each time you visit our site.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), financial information (like credit card numbers), and demographic information (like their zip code). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products and services. 

This site contains links to other sites. Gradster.com is not responsible for the privacy practices or the content of such Web sites.

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